Navigate / search

Certificates and Minors

Minor in Management of Service Processes

In May 21, 2013 the Academic Senate approved the petition of the Industrial Engineering Department for the creation of a minor in Management of Service Processes. The objective of this minor is to educate students in the analysis, design, and management of service processes. The creation of this minor was justified by the growth of the service industry in developed economies which currently generates more than 70% of the employment and national gross product in these economies. For this minor students are required to complete a total of 12 credit hours, from which 9 are required courses and 3 in one elective. Required and elective courses are presented in the table below. Other requirements can be found at the Academic Senate Certificate No. 13-12.

Courses for a Minor in Management of Service Processes

Courses

Credit Hours

Pre-requisites

Required ININ 5595: Design and Management of Service Processes

3

ININ 4039 & ININ 4009
ININ 5007: Anal. of Complex Syst.  & Syst. Dynamics

3

ININ 4021
ININ 4017: Computer-based Information Systems

3

INGE 3016
Elective ININ 5505: Total Quality Management

3

ININ 4078
ININ 4018: Systems Simulation with Digital Computers

3

ININ 4022
MERC 3115: Principles of Marketing

3

ECON 3021
MERC 4075: Marketing Research

3

MERC 3115 & ININ 4020
ADMI 3100: New Business Development

3

none
ADMI 3155: Creativity and Entrepreneurial Innovations

3

none

 

Minor Concentration in Project Management

 

Black-Belt in Training Certificate

Students are given the opportunity of obtaining a certificate of “Black Belt in Training” in collaboration with the Institute of Industrial Engineers of the College of Engineers and Surveyors at Puerto Rico (CIAPR). Requirements are presented in the table below.

Requirements for the “Black Belt in Training” certificate

Requirements

Approve the course Lean Six Sigma – ININ 4996
Use the methodology DMAIC throughout the development of the Capstone Course Project – ININ 4079
Become a member of IIE
Take the Fundamentals of Engineering exam – Engineer in Training
Approve the certificate test offered by APCE — “Alianza Pro Cultura de Excelencia” (Institute of Industrial Engineers – CIAPR)  with a Cost of $200